Booking Details

Contact with you.

The email address that you provide with your booking will be used for all future communication with you, including any changes and additional information on your flights and/or hotel bookings. It is therefore your responsibility to ensure that you check your email on a regular basis and also notify us should your email address change.

Passenger Travel Ages

When travelling on an arrangement including hotel accommodation, no person under the age of 18 years will be allowed to travel independently. The exception is for Las Vegas where visitors are required to be 21 years old if unaccompanied. The passenger’s age relates to the whole of the period when they are away including the day of return.

Infant Ages

Infants must be under 2 years old on the return date of travel. If a child celebrates his or her 2nd Birthday while on holiday you must book and pay the appropriate child fare. Charges for infants vary depending on the route and length of the flight and will be advised in the booking process. Infants are not entitled to their own seat and must travel on an adult’s lap. I you require a seat for your infant to sit separately you will need to purchase a child’s ticket at the appropriate fare. Infants do not always receive a personal baggage allowance as this varies from carrier to carrier.

Adult Fares

Children must be 2-11 years old on the return date of travel to qualify for an applicable child fare reduction. Children aged 12 years and older pay the full fare and have their own seat and also have a full baggage allowance.

€50.00 EURO DEPOSIT PLAN

On certain destinations we may be able to offer a low deposit of €50.00 euro per person. This deposit will be non-refundable, and full payment will be required a minimum of 13 weeks before departure. Upon booking you will be notified of the exact date the balance is due.

All prices quoted are stated in Euros and are based on tariffs and exchange rates current and appropriate at the time of publication. If any of these vary the cost of the holiday may increase or decrease accordingly. Any such increase/decrease must be paid by or refunded to the Consumer. During the period of twenty-eight days prior to departure date, the price specified in the contract shall not be increased by Linevana Ltd., trading as Cassidy Travel. The circumstances in which the price may be varied shall only be to allow for changes in: (a) transport costs, including the cost of fuel, (b) duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, or (c) the exchange rates which apply to the particular holiday.

CANCELLING YOUR BOOKING

To cancel your booking, written confirmation will be required. This may be emailed to holidays@cassidytravel.ie You will receive written confirmation back to advise we have received the email. We will then contact the relevant suppliers to check what cancellation charges will apply. These charges are all passed on from each supplier along with the administration fee of €35.00 Euro from Cassidy Travel. Please note if you booked your holiday online you must contact holidays@cassidytravel.ie by email, alternatively you should contact the relevant travel shop where your holiday was booked.

HOLIDAY COMPLAINTS

Any complaints must be immediately brought to the attention of the relevant accommodation in resort, in order to try to resolve the problem there and then, in order to minimise any inconvenience. If you fail to follow this procedure, we cannot be held responsible, as some Hotels/Properties will refuse to deal with any complaints, which have not been notified in resort. The Hotel/Property must be given a reasonable opportunity to correct the situation from the outset. You will also be provided with a telephone number for our supplier, and you should also notify them of your complaint. In any event, you are still required to submit any complaint in writing to ourselves within 28 days of your return and we shall endeavor, through our supplier, to resolve the matter with the property management. We regard it as unreasonable if you fail to deal with the matter whilst in resort and therefore if you fail to follow the above procedure, we will not regard ourselves liable for your failure to deal with the matter locally.

All post-holiday complaints must be in writing and addressed to the relevant travel shop manager care of the travel shop where the holiday was booked (https://www.cassidytravel.ie/store-locator/). If your holiday was booked online, then you may address your complaint to customer services at customerservices@cassidytravel.ie